Shipping & Returns
Shipping Policy
📦 Shipping Policy – Happy Pet Shops
At Happy Pet Shops, we are committed to delivering your order safely and as quickly as possible.
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Order Processing Time:
Orders are processed within 1–3 business days after payment confirmation.
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Shipping Time:
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided at checkout.
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Shipping Rates:
Shipping costs are calculated at checkout based on your address and the weight/size of the items.
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Order Tracking:
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.
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Shipping Delays:
While we strive to meet all delivery estimates, delays may occur due to factors beyond our control, such as carrier issues, weather conditions, or holidays.
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Shipping Address:
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Return & Exchange Policy
🔄 Return & Refund Policy – Happy Pet Shops
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Return Window:
You may request a return within 30 days of receiving your order.
Eligibility for Returns:
To be eligible for a return:
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The item must be unused and in the same condition you received it
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The item must be in its original packaging
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Proof of purchase (receipt or order number) is required
Non-Returnable Items:
Certain items may not be eligible for return, such as:
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Perishable goods (e.g., pet food, treats)
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Opened or used products
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Items marked as final sale
Damaged or Defective Items:
If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method
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Processing times may vary depending on your bank or credit card provider
Return Shipping Costs:
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If the return is due to our error (wrong or defective item), we will cover the return shipping costs
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For all other returns, the customer is responsible for return shipping fees
Exchanges:
We only replace items if they are defective or damaged. If you need an exchange, please contact us.
Contact Us:
To initiate a return or refund request, please contact our support team with:
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Your order number
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Reason for return
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Photos (if applicable)